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Some Were Made For The Trades

Customer Service Representative


Learn more about the Customer Service Representative position

Customer Service Representative


Full-time

Position Overview

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Duties & Responsibilities

  • Answer and manage all incoming calls and emails
  • Generate sales leads
  • Provide accurate and valid information for the customers
  • Handle questions, complaints, and returns and find appropriate solutions quickly
  • Keep records of customer interaction and process received files.
  • Follow communication procedures and policies.
  • Think, answer, and respond quickly to resolve customer issues and questions about products and services
  • Retain a polite and professional voice and manner at all times

Requirements

  • High school diploma or equivalent
  • Proven customer support experience
  • Ability to handle a lot of incoming calls with great accuracy
  • Knowledge of CRM systems and practices
  • Customer-oriented and passionate about helping others
  • Ability to respond quickly to different requests and characters
  • Excellent multi-tasking and organizational skills

Benefits & Perks

  • Health Plan
  • Dental Plan
  • Vision Service Plan
  • Paid Holidays
  • Paid Time Off (Vacation, Sick Days, Personal Days)
  • Technical Training Programs
  • Incentive Compensation Programs

Apply Online

If you are ready to pursue a career, please fill out this brief application. If we feel that you would be a good fit for the team, we will contact you.

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Sharon Burke
Sharon Burke
1717805999
We are beyond grateful for you guys! You came out so quickly and David was great and got the job done after immediately figuring out what the problem was. Thank you Joey and David!
Terrell Neal
Terrell Neal
1716906220
This is an update from my review recently. Joey returned my call immediately, scheduled the maint. visit. David was here about 2 hrs. checking out the entire unit. Before he left we spoke about a few concerns with dust in the house. He was genuinely concerned, found what may be contributing to the issue. I have total confidence restored in their work and service. Thank you
Kelly Waldrop
Kelly Waldrop
1716562644
Melissa Sortino
Melissa Sortino
1716086476
Great service! Joey was thorough with servicing our HVAC unit and took the time to explain what the issue was. Once the parts came in he promptly returned to finish the repairs. Honest and true professional. We’ll definitely rely on them with any future needs.
Vanessa Schofield
Vanessa Schofield
1716040735
This company has top-notch employees! Within two days they were at my house fixing my air conditioning. Once they Started fixing the unit they realized it was going to be a lot more than they expected. These two gentlemen stayed until 9:45 PM on a Friday night to ensure the job was done. I will highly recommend this company to anyone! Thank you so much!
Connie Myers
Connie Myers
1715706846
Joey was God sent! We own a townhome in Swansboro, NC and we were in Ohio when we noticed our WIFI thermostat wasn’t working on a Friday morning. When I started calling Heating Contractors no one could help me until Monday. Then I called Trademasters Heating & Air and Joey (the owner) answered the phone. He said he could be out later that afternoon and he was!!! Joey had to work through our neighbor and us over the phone. He had no problem with this and he was so nice and professional. He found our problem in our air handler and fixed it promptly and got our WIFI thermostat back up and running!!! His pricing was so reasonable! I would highly recommend Trademasters Heating & Air. Thank you again Joey!!
Kevin Toomey
Kevin Toomey
1714419574
Professional, on time .
C Trice
C Trice
1713294749
Trademasters is an excellent HVAC Company and that really put their customers first. I am always pleased with the service I receive, but for them to put the customer first is such a big deal to me. Love the relationship I have developed with this company and to know that I can trust them is beyond measure!!!
Heather
Heather
1712864362
Peter Panagopoulos
Peter Panagopoulos
1712188686
Exceptional service by knowledgeable and professional techs, advised me each step of the way. Highly recommended!!
Amy Besemer
Amy Besemer
1710266430
I was incredibly impressed with the level of service we received during our HVAC inspection. David and Vance were incredibly detailed and diligent in their inspection and provided extremely helpful feedback. I would highly recommend using this company for HVAC needs… I know I certainly will in the future!
Jamie Fox
Jamie Fox
1708115678
william ogden
william ogden
1705953108
Andrea
Andrea
1703892920
We really appreciate the service that was provided. The response to our initial call and installation was very quick and things are working great.
Tonya Smith
Tonya Smith
1700495092
David and Alex did a thorough and awesome job. Did a complete service, and were polite. We are very happy that we chose Trademasters! Thanks, guys!
Joshua Van Hoozen
Joshua Van Hoozen
1699647189
I contacted them in the morning to have a look at an issue with my unit. They were able to get to me the same day (today), and resolved the issue. Very informative and highly knowledgeable. Would definitely recommend and I will be using them solely for my house.
Lee Walker
Lee Walker
1699565201
Deb Fleck
Deb Fleck
1698158190
Blair East
Blair East
1697059916
Alex was super professional and thorough
Andrew Williams
Andrew Williams
1696430674
Have had them come out multiple times they’ve always been perfect. 10/10
Greg Weinstein
Greg Weinstein
1696427284
Dave and Alex texted and showed up at the expected time. They were very professional and knowledgeable. They are an asset to Trademasters. We signed up for their MasterMantenance Club to keep our system running efficiently all year long! Thanks guys!
Justin Wilder
Justin Wilder
1695829435
I had Trademasters come out and work on my cooling system. They were very responsive and friendly. I would definitely recommend them to anyone in need of HVAC services.
melissa nolan
melissa nolan
1694719036
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